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Shipping Information

Free Return shipping on orders post marked within 10 days of arrival day

Been more than 10 days? No worries! Any items returned after 10 days that use our label, will have $8 deducted from your refund.

Free Return Shipping

Don’t want to pay for return shipping? No Problem! Postmark your item(s) using our return label within 10 days after receiving your order and we will cover the return shipping costs. You will be refunded in full as long as your item(s) is in the original packaging, unworn, with tags (if any) attached.

Didn't get it postmarked within 10 days? That's ok! We accept returns postmarked within 30 days from when your order was shipped. Feel free to return your items using our return label or any other insured shipping carrier. If you choose to use our label after 10 days, the label cost of $8 will be deducted from your merchandise refund.

If you have any questions or concerns about Free Return Shipping, please contact our Customer Service department at support@herboutique.com.

Return Information

  1. We accept returns postmarked within 30 days from the date your order was shipped.
  2. Refunds issued back to the original method of payment. Refunds cannot be returned to alternate cards or different forms of payment.
  3. Returned item(s) must be received unworn, unwashed, and in new condition. Items must be returned with the original tags.
  4. Shoes must be returned in their original box.
  5. Intimates, Bodysuits, Tights, Socks, and Final Sale items may not be returned or exchanged.
  6. Items returned with makeup, deodorant, perfume, or similar product stains will be shipped back to you and are subject to additional shipping costs.
  7. Original shipping costs are non-refundable.
  8. Refunds are processed within 1-2 business days once we receive your return, often times sooner. An email confirmation will be sent once your refund has been issued.

How Do I make a Return?

To return your item(s), follow the steps below:

  1. Email our team at support@herboutique.com with your order number and request to return. 
  2. A printable "Return Form" and UPS or USPS return label will be sent to you via email. 
  3. Follow the instructions on your return label to pack your item(s). 
  4. Drop it off at your nearest UPS or USPS location.

*Free shipping when using our UPS or USPS return label within 10 days of receiving items. Please note, an $8 shipping cost will be deducted from your refund credit, if you use our return label AFTER the 10 day period. Returns not accepted after 30 days of receiving the items.

You can also return items via an insured mail service of your choice to:

HER. Boutique - Returns
28326 Constellation Road, Warehouse
Valencia, CA 91355

We recommend shipping with insurance and keeping your shipping receipts until your return is processed. HER. Boutique is not responsible for packages lost or damaged in transit.

Refused or Undeliverable Packages

Refused or undeliverable packages are subject to return shipping costs that vary by shipping method used in the original order.

  1. Overnight and 2nd Day Air: $30 return cost
  2. 3 Day Shipping and Ground Shipping: $14 return cost

Want to reship a refused or undeliverable package? The new shipping costs depend on which new shipping method you choose. If you would like to cancel an order that has been returned to us, you are subject to the above return shipping costs as well as a 15% restocking fee.

Shipping: FAQ

When will my order ship?

Orders with Ground Shipping typically ship within 24 hours after being placed and payment method has been authorized. Expedited orders placed before 4:00 p.m. PST (7:00 p.m. EST) will be shipped the same day. Weekends and holidays are excluded from processing and shipping times, so please account for non-business days when choosing your shipping method. Please note the day your order is shipped, does NOT count as a day in transit. You will receive an email with tracking information when your order has been shipped.

What do you charge for Ground Shipping?

Ground Shipping is FREE for orders $49 or more within the Contiguous United States, otherwise a flat rate of $6. 

Do you offer Expedited Shipping?

Yes! We offer Expedited Shipping options to ensure you receive your order when you need it. All expedited orders confirmed before 4:00 p.m. PST (7:00 p.m. EST) will be processed the same day pending payment verification. Please note, the day your order is packed and shipped is not counted as a day in transit.

Expedited Shipping is only valid for orders shipped within the Contiguous United States. Please contact customer service if you would like an expedited shipping quote for Alaska or Hawaii. Customer service can be contacted at support@herboutique.com.

Overnight Shipping $35
Second Day Air $18
Third Day $14

Once I’ve placed my order, how long will it take to arrive?

Orders are typically shipped within 24 hours of payment authorization, and standard Ground Shipping orders arrive in 5-7 business days. Often times sooner. You will be emailed a tracking number once your order has been shipped, allowing you to track your package progress and obtain a scheduled delivery date.

Expedited orders will arrive within the number of business days designated by your shipping selection. To determine shipping days, begin with the first business day after your order is shipped. Orders placed before 4:00 p.m. PST (7:00 p.m. EST) will be shipped out the same day. Orders placed after 4:00 p.m. PST (7:00 p.m. EST) will be processed and shipped the following day.

If you have any questions, please refer to our shipping estimation guide during checkout or email customer service at support@herboutique.com.

Do you ship to P.O. Boxes or Military APO/FPO addresses?

We ship to APO/FPO and PO Boxes with standard shipping. Delivery time to APO/FPO and PO Boxes varies and is generally longer than our standard 5-7 business day Ground Shipping. Please contact our customer service department at support@herboutique.com. for your request, and they will be able to assist you in placing your order.

How much does it cost to ship to Alaska, Hawaii or Puerto Rico?

Orders are shipped to Alaska and Hawaii via the United States Postal Service (USPS) for a flat rate of $8. Orders shipped to Puerto Rico are a flat rate of $14.

How can I track my order?

Once your order has shipped, you will be emailed a tracking number. Tracking will be available the day after your order is shipped out. If your order is shipped via UPS, you will be provided an estimated delivery date when you track the package at ups.com. If your order is shipped via USPS, you can view the progress by tracking your package at usps.com.

What are the shipping charges for the UPS Return Label?

We offer Free Return Shipping if you use our return label within 10 calendar days of receiving your order. We do not provide a return label for certain areas of Hawaii and Alaska at this time. The item will need to be mailed on or prior to the 10th day of receiving your package. After the 10th day, you may use our return label at a cost of $8, which will be deducted from your merchandise refund. You may also ship back the return with an insured and traceable shipping carrier of your choice. We recommend obtaining a receipt for all shipments and keeping it for your records.

To save on shipping, time, and packaging materials, you can return items from multiple orders as long as you include the corresponding order numbers for each item inside the package. We recommend printing out the "Return Form" for each order online and including each form inside the return package.

If all orders are postmarked for return within 10 days of receipt, return shipping with our return label will be free. If any items are returned after 10 days of receipt, the return shipping charge of $8 will be assessed.

How do I change my shipping address once my order is placed?

If you have entered an incorrect shipping address, please email us as soon as possible at support@herboutique.com so we can correct your address. Once your package has shipped, UPS charges a $12 intercept fee plus transportation fees to change an address. This charge can be billed to your original method of payment, or a new method of payment can be provided to cover these costs.

Shipping: Services

Ground Shipping is FREE for orders $49 or more within the Contiguous United States, otherwise a flat rate of $6. 

All orders will be delivered Monday-Friday. Orders will not be delivered on Saturdays, Sundays, or Holidays. The day your order is processed and shipped is not counted as a day in transit.

Delivery time depends on the shipping method you select. We offer Ground Shipping, 3 Day Shipping, 2nd Day Air, and Overnight Shipping (next business day after shipped). A physical address will be needed during checkout. Per request, we can ship to APO/FPO and PO Boxes. Please note: Delivery time to APO/FPO and PO Boxes varies and is generally longer than our standard 5-7 business day Ground service.

Credit card processing may take 1-2 business days. All purchases are subject to verification with the financial institution and/or card holder, which may take up to 5 business days for approval. If there is an unexpected delay, you will be notified via email or phone.

Ground Shipping

Orders shipped via Ground Shipping are typically shipped within 24 hours and arrive in 5-7 business days. Delivery days are Monday through Friday, and orders will not be delivered on Saturday, Sunday or Holidays.

3 Day Shipping

All 3 Day Shipping orders confirmed before 4:00 p.m. PST (7:00 p.m. EST) will be processed and shipped the same day, pending payment verification. Orders placed after 4:00 p.m. PST (7:00 p.m. EST) will be processed and shipped the following business day. Orders placed on Friday after 4:00 p.m. PST (7:00 p.m. EST) will be shipped on the following Monday (excluding holidays).

2nd Day Air

All 2nd Day Air orders confirmed before 4:00 p.m. PST (7:00 p.m. EST) will be processed and shipped the same day, pending payment verification. Orders placed after 4:00 p.m. PST will be processed and shipped the following business day. Orders placed on Friday after 4:00 p.m. PST (7:00 p.m. EST) will be shipped on the following Monday (excluding holidays).

Overnight Shipping

All Overnight orders confirmed before 4:00 p.m. PST (7:00 p.m. EST) will be processed and shipped the same day, pending payment verification. Orders placed after 4:00 p.m. PST (7:00 p.m. EST) will be processed and shipped the following business day. Orders placed on Friday after 4:00 p.m. PST (7:00 p.m. EST) will be shipped on the following Monday (excluding holidays).

Same Day Home Delivery

If you live in the Santa Clarita Valley and place your order by 2PM, we will deliver your package to your doorstep same day! This option can be selected at checkout in your shipping method.

Must reside in the following zip codes to be eligible: 91310, 91321, 91322, 91350, 91351, 91354, 91355, 91380, 91381, 91382, 91383, 91384, 91385, 91386, 91387, 91390

*Service is available Monday-Friday, excluding holidays.

More Info

Refused or Undeliverable Packages

Refused or undeliverable packages are subject to return shipping costs that vary by shipping method used in the original order.

  1. Overnight and 2nd Day Air: $30 return cost
  2. 3 Day Shipping and Ground Shipping: $14 return cost

Want to reship a refused or undeliverable package? The new shipping costs depend on which new shipping method you choose.

If you would like to cancel an order that has been returned to us, you are subject to the above return shipping costs as well as a 15% restocking fee.

Backorder Shipping

You will be charged shipping once. There are no additional shipping charges for backordered items that ship separately from the original order. Backordered items are sent via Ground shipping.

Please note: Sales and Discount codes (promotional sales) do not apply to sales items, beauty products, and bundle deals. Maximum of one discount code per purchase. Newsletter discount codes are valid for 30 days from the date of activation.