Shipping Information

Return Information

  1. Everything is FINAL SALE. We currently do not accept any returns.

Refused or Undeliverable Packages

Refused or undeliverable packages are subject to return shipping costs that vary by shipping method used in the original order.

  1. Overnight and 2nd Day Air: $30 return cost
  2. 3 Day Shipping and Ground Shipping: $14 return cost

Want to reship a refused or undeliverable package? The new shipping costs depend on which new shipping method you choose. If you would like to cancel an order that has been returned to us, you are subject to the above return shipping costs as well as a 15% restocking fee.

Shipping: FAQ

When will my order ship?

Orders with USPS Standard shipping typically ship within 24 hours after being placed and payment method has been authorized. Expedited orders placed before 3:00 p.m. PST (6:00 p.m. EST) will be shipped the same day. Weekends and holidays are excluded from processing and shipping times, so please account for non-business days when choosing your shipping method. Please note the day your order is shipped, does NOT count as a day in transit. You will receive an email with tracking information when your order has been shipped.

What do you charge for Standard Shipping?

Standard Shipping is FREE for orders $49 or more within the Contiguous United States, otherwise a flat rate of $6. 

Do you offer Expedited Shipping?

Yes! We offer Expedited Shipping options to ensure you receive your order when you need it. All expedited orders confirmed before 3:00 p.m. PST (6:00 p.m. EST) will be processed the same day pending payment verification. Please note, the day your order is packed and shipped is not counted as a day in transit. Expedited Shipping is only valid for orders shipped within the Contiguous United States. 

UPS Next Day Air $45
USPS 1-2 Day $35 (must be placed by 2 p.m. PST)
USPS 2-3 Day $10

Once I’ve placed my order, how long will it take to arrive?

Orders are typically shipped within 24 hours of payment authorization, and Standard Shipping orders arrive in 5-7 business days. Often times sooner. You will be emailed a tracking number once your order has been shipped, allowing you to track your package progress and obtain a scheduled delivery date.

Expedited orders will arrive within the number of business days designated by your shipping selection. To determine shipping days, begin with the first business day after your order is shipped. Orders placed before 3:00 p.m. PST (6:00 p.m. EST) will be shipped out the same day. Orders placed after 3:00 p.m. PST (6:00 p.m. EST) will be processed and shipped the following day.

If you have any questions, please refer to our shipping estimation guide during checkout or email customer service at support@herboutique.com.

Do you ship to P.O. Boxes or Military APO/FPO addresses?

We ship to APO/FPO and PO Boxes with USPS shipping. Delivery time to APO/FPO and PO Boxes varies and is generally longer than our standard 5-7 business day Standard Shipping. Please contact our customer service department at support@herboutique.com for your request, and they will be able to assist you in placing your order.

How can I track my order?

Once your order has shipped, you will be emailed a tracking number. Tracking will be available the day after your order is shipped out. If your order is shipped via UPS, you will be provided an estimated delivery date when you track the package at ups.com. If your order is shipped via USPS, you can view the progress by tracking your package at usps.com.

How do I change my shipping address once my order is placed?

If you have entered an incorrect shipping address, please email us as soon as possible at support@herboutique.com so we can correct your address. Once your package has shipped, UPS charges a $12 intercept fee plus transportation fees to change an address. This charge can be billed to your original method of payment, or a new method of payment can be provided to cover these costs.

Shipping: Services

Standard Shipping is FREE for orders $49 or more within the Contiguous United States, otherwise a flat rate of $6. 

All orders will be delivered Monday-Friday. Orders will not be delivered on Saturdays, Sundays, or Holidays. The day your order is processed and shipped is not counted as a day in transit.

Delivery time depends on the shipping method you select. We offer USPS Standard Shipping, USPS 2-3 Day Shipping, USPS 1-2 Day and UPS Next Day Air (next business day after shipped). A physical address will be needed during checkout. Per request, we can ship to APO/FPO and PO Boxes. Please note: Delivery time to APO/FPO and PO Boxes varies and is generally longer than our standard 5-7 business day Standard service.

Credit card processing may take 1-2 business days. All purchases are subject to verification with the financial institution and/or card holder, which may take up to 5 business days for approval. If there is an unexpected delay, you will be notified via email or phone.

Standard Shipping

Orders shipped via Standard Shipping are typically shipped within 24 hours and arrive in 5-7 business days. Delivery days are Monday through Friday, and orders will not be delivered on Saturday, Sunday or Holidays.

USPS 2-3 Day

All USPS 2-3 Day orders confirmed before 3:00 p.m. PST (6:00 p.m. EST) will be processed and shipped the same day, pending payment verification. Orders placed after 3:00 p.m. PST (6:00 p.m. EST) will be processed and shipped the following business day. Orders placed on Friday after 3:00 p.m. PST (6:00 p.m. EST) will be shipped on the following Monday (excluding holidays).

USPS 1-2 Day

All USPS 1-2 Day orders confirmed before 2:00 p.m. PST (5:00 p.m. EST) will be processed and shipped the same day, pending payment verification. Orders placed after 2:00 p.m. PST will be processed and shipped the following business day. Orders placed on Friday after 2:00 p.m. PST (5:00 p.m. EST) will be shipped on the following Monday (excluding holidays).

UPS Next Day Air

All UPS Next Day Air orders confirmed before 3:00 p.m. PST (6:00 p.m. EST) will be processed and shipped the same day, pending payment verification. Orders placed after 3:00 p.m. PST (6:00 p.m. EST) will be processed and shipped the following business day. Orders placed on Friday after 3:00 p.m. PST (6:00 p.m. EST) will be shipped on the following Monday (excluding holidays).

FREE Same Day Store Pickup

We offer FREE same day in store pickup for orders placed by 4:00 p.m. PST Monday-Friday. Your order will be ready for pickup at the store by 5:00 p.m. PST on the same day you place the order, if placed before 4:00 p.m. PST. Orders placed after 4:00 p.m. PST can be picked up the following business day by 5:00 p.m. PST. You will receive an email once your order is ready for pickup. The store address is 27021 McBean Parkway, Valencia, CA 91355. 

*Service is available Monday-Friday, excluding holidays.

More Info

Refused or Undeliverable Packages

Refused or undeliverable packages are subject to return shipping costs that vary by shipping method used in the original order.

  1. Next Day Air and USPS 1-2 Day: $30 return cost
  2. USPS 2-3 Day and USPS Standard: $14 return cost

Want to reship a refused or undeliverable package? The new shipping costs depend on which new shipping method you choose.

If you would like to cancel an order that has been returned to us, you are subject to the above return shipping costs as well as a 15% restocking fee.

Backorder Shipping

You will be charged shipping once. There are no additional shipping charges for backordered items that ship separately from the original order. Backordered items are sent via Standard shipping.

What happens if my tracking number says delivered but I didn't receive my package?

Please email support@herboutique.com and we will file a claim with the carrier. If the carrier is unable to locate the package after further research, unfortunately there is nothing we can do. HER. Boutique is not responsible for packages lost or damaged in transit.

For International Shipping information, visit here.

Please note: Sales and Discount codes (promotional sales) do not apply to sales items, beauty products, and bundle deals. Maximum of one discount code per purchase. Newsletter discount codes are valid for 30 days from the date of activation.